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Frequently Asked Questions

Are you accepting new clients? How soon will I get an appointment?

My schedule typically books about 2-3 weeks out. I have both short- and long-term clients, so a spot will usually open up in a few weeks. After completing the intake form, you will then receive an email invitation to the client portal. Once the intake process is complete, you may call/email me or schedule an appointment through the client portal. Please note that for minor children, both parents/legal guardians will receive and are are required to sign intake forms. 

Do you take insurance?

I am in-network with most employer-based plans through BCBS, Aetna (including Banner Aetna), Cigna, and UHC/Optum. I use a third party billing company for all UHC, Aetna, and Cigna claims. If your plan is managed by a third-party, there is a small chance that I may not accept/be in-network with the plan. I do not accept secondary insurance. Please note that insurance companies require a diagnosis in order to bill and reimburse for services and can audit your medical records.

How much will I pay if I use insurance?

I have no idea :-) Your benefits are specific to you, so you will have to call your insurance company to find out if you need to meet your deductible, pay a copay, etc.  You will also be responsible for checking your EOB (explanation of benefits) after a claim is filed. 

How do you handle payments?

Clients are asked to keep a valid credit card or debit card on file and enroll in autopay to cover any copays and any unexpected cancellation fees. You may request to be invoiced to use your HSA, FSA or HRA debit card to pay for co-pays, co-insurance or session fees after services are rendered.  

What is your cancellation policy?

Please try to give as much notice as possible if you need to cancel or reschedule your appointment. There is a $50 cancellation fee for any appointment canceled or rescheduled with less than 24 hours. I understand that situations come up but it is difficult to fill slots on short notice. If you want to change from office to video session for the same day/time, I will waive the cancellation fee. 

Please note you cannot bill insurance or use your HSA, FSA or HSA benefits to cover cancellation/no show fees. 

How often are sessions? How long will I/my child be in therapy? 

Sessions usually start off weekly or every other week, then about once a month as progress is made. The length of treatment can vary depending on many factors and we can talk about that together. It is my goal as much as it should be yours to move on from therapy.  

How will you work with my child? What ages do you work with?

My practice is best suited for children ages 9 and older. Due to the nature of services provided to children, only office sessions are offered to children 9-13. Video sessions may be available for teens.There are many ways to help make a child or teen more comfortable in therapy. With younger children, the session may look more like play time - playing games or doing arts & crafts. Teens may want to share their latest video game conquests or favorite IG, YT, or TikToks.  Complete the Child Intake form here. 

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